ABOUT DELIVERY
Free shipping for purchases over USD$49 on PrettyBox website.
After receiving the order confirmation email, the goods will be dispatched within 1 to 3 working days.
After receiving the order confirmation email, the goods will be dispatched within 1 to 3 working days.
COURIER SERVICE
Pretty Box partners with a number of trusted and reputable couriers for shipment around the globe. You will get a tracking number for your order after it is dispatched. For details about shipment in your region, you may visit regions in service. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.
SHIPPING COSTS
We offer free shipping to most countries. For shipment to regions that are less accessible or regarded as remote areas by couriers, additional postage cost will be added automatically at checkout. In other words, the price you see on our website is final and you need not pay extra, unless the region in which you resides is considered a remote area. All charges will be shown before confirmation of payment.
REGIONS IN SERVICE AND DELIVERY TIME FRAME
Pretty Box delivers to no matter where you live. To find out if your region will be delivered to, please check out the section below. If your region is not stated, please feel free to contact our CS Team at [email protected].
United States - We expedite our orders from Hong Kong via Yun. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 13th - 17th working day after your payment is credited to our account. We assure the prices you see on our site are final and there won't be any taxes or duties to pay when the product arrives.
PO BOXES
Pretty Box accepts only physical addresses for posting due to delivery restrictions of couriers. If your primary delivery address on PayPal is a PO box or a virtual address, please have it revised before placing an order with us. Couriers normally require consignees to sign for the parcel.
AMENDING SHIPPING ADDRESS
Pretty Box does not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched) for the protection of both parties against the possibility of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our CS Team at [email protected] as soon as possible to have the order hold, cancelled and refunded. You may place a new order using the error-free shipping address, after logging onto your PayPal account and have it revised there. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.
LOST PARCEL AND DISPUTE CASES
In cases where the courier has not delivered the parcel to you 25 working days after dispatch according to their tracking page, Pretty Box will issue a full refund.
In cases where delivery has been made and a proof of delivery (POD) with signature of consignee is available from the courier but you have not received the parcel physically, we would do our best in assisting you in the investigation of a missing parcel by opening a case with them in order to get any compensation issued by the courier. Dispute cases as such will be reviewed by PayPal and Paypal always has the final decision on the outcome of a case.
Above all, customers are responsible for providing a correct and complete shipping address. Pretty Box reserves the right to reject issuing any refund for lost-parcel cases due to an erroneous and/or incomplete address. Customers are recommended to contact our CS Team at [email protected] in case of a non-receipt of parcel beyond its reasonable time frame. For our delivery time frame, details can be found at Regions in Service and Delivery Time Frame.
Pretty Box partners with a number of trusted and reputable couriers for shipment around the globe. You will get a tracking number for your order after it is dispatched. For details about shipment in your region, you may visit regions in service. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.
SHIPPING COSTS
We offer free shipping to most countries. For shipment to regions that are less accessible or regarded as remote areas by couriers, additional postage cost will be added automatically at checkout. In other words, the price you see on our website is final and you need not pay extra, unless the region in which you resides is considered a remote area. All charges will be shown before confirmation of payment.
REGIONS IN SERVICE AND DELIVERY TIME FRAME
Pretty Box delivers to no matter where you live. To find out if your region will be delivered to, please check out the section below. If your region is not stated, please feel free to contact our CS Team at [email protected].
United States - We expedite our orders from Hong Kong via Yun. The handling time for an order takes around 2-3 working days typically. You will receive your purchase usually on the 13th - 17th working day after your payment is credited to our account. We assure the prices you see on our site are final and there won't be any taxes or duties to pay when the product arrives.
PO BOXES
Pretty Box accepts only physical addresses for posting due to delivery restrictions of couriers. If your primary delivery address on PayPal is a PO box or a virtual address, please have it revised before placing an order with us. Couriers normally require consignees to sign for the parcel.
AMENDING SHIPPING ADDRESS
Pretty Box does not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched) for the protection of both parties against the possibility of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our CS Team at [email protected] as soon as possible to have the order hold, cancelled and refunded. You may place a new order using the error-free shipping address, after logging onto your PayPal account and have it revised there. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.
LOST PARCEL AND DISPUTE CASES
In cases where the courier has not delivered the parcel to you 25 working days after dispatch according to their tracking page, Pretty Box will issue a full refund.
In cases where delivery has been made and a proof of delivery (POD) with signature of consignee is available from the courier but you have not received the parcel physically, we would do our best in assisting you in the investigation of a missing parcel by opening a case with them in order to get any compensation issued by the courier. Dispute cases as such will be reviewed by PayPal and Paypal always has the final decision on the outcome of a case.
Above all, customers are responsible for providing a correct and complete shipping address. Pretty Box reserves the right to reject issuing any refund for lost-parcel cases due to an erroneous and/or incomplete address. Customers are recommended to contact our CS Team at [email protected] in case of a non-receipt of parcel beyond its reasonable time frame. For our delivery time frame, details can be found at Regions in Service and Delivery Time Frame.